How long before I receive the stamp or jigsaw?
We ask you to allow 2-3 weeks for delivery. Orders are usually dispatched within 10 days but we cannot always guarantee this. If you need your stamp quicker, or if you want to guarantee receipt for a special occasion, drop us a line at email@example.com. We'll always try and help wherever possible.
Bespoke Bookplates and Bespoke Wedding Stamps are designed from scratch and so will take a little longer. We'll dispatch within 3 weeks of order.
How are orders sent?
We use Royal Mail and standard orders will be sent by 2nd class post (2-5 days). If you require your order urgently let us know at firstname.lastname@example.org and we're happy to send it first class.
How much do you charge for UK delivery?
Our cost for postage and packing to any address in the UK is £4.00.
I need my stamp quickly, do you offer Special Delivery?
We don't offer Special Delivery via our online shop. If you need a stamp quickly please email email@example.com to check we can fulfil your order and we can sort out any Special Delivery costs from there.
Do you offer gift packaging?
All our stamps are sent out in smart black and white packaging with a test print of the stamp on the outside of the bag.
Bespoke bookplates, bespoke wedding stamps, wedding invite stamps and jigsaws are gift boxed.
What colour ink pads do you stock?
Can I pay by Credit Card?
When you checkout from our online shop you will be taken to Paypal. Paypal is very secure, quick and free. If you don't have a Paypal account you should click on 'Don't have a Paypal account?' which will allow you to pay by Credit or Debit card.
Can I see the artwork before it gets made into a stamp?
We do not send proofs due to the extra admin time this takes which is not factored into the price. All artworks will be as seen on our site, only the names will change, with the exception of Bespoke Bookplates which will be an orginal design, but in the style of the examples shown.
We recommend you double check any name spellings very carefully before you submit your order
I live outside the UK, can I still order?
Absolutely! We accept orders from anywhere in the world and offer two options for international delivery
International Economy Shipping - £8.00
Sent via standard airmail which is listed as 3-5 working days for Europe and 5-10 for the rest of the world and find that the majority of our orders are delivered within this timeframe without any problems. There can be delays at Christmas though so we'd recommend placing orders using this method no later than mid November and unfortuntely we can't make any 100% guantees as we are a the mercy of local delivery services.
International Tracked Shipping - £15.00
Sent via Royal Mail's 'International Tracked and Signed' service. A signature will be required on delivery. They will aim to deliver to Western Europe within 2-5 working days, Eastern Europe within 3-5 working days and worldwide within 5-7 working days - however these delivery times are not guaranteed and will be dependent on the local postal delivery service.
We will send you the tracking information for your package and it's progress can be tracked at https://www.royalmail.com/track-your-item
All customs charges are the responsibility of the customer and can also create delays - you should check your country's policy if you think this will apply to you.
Can the text on the stamp be in another language?
Certainly! All our designs are hand-drawn which means they can say whatever you would like them to say in whatever language you want to say it in. All we ask is that you send us an email when you order with the exact wording you require (firstname.lastname@example.org).